Conditions of Sale VETERFARM Dr. Carlo

General Terms and Conditions of Sale

Premise

These general terms and conditions of online sale (hereinafter "GCS") govern the contract for the sale (hereinafter, the "Contract") of the products (hereinafter, the "product" or "products") offered by VETERFARM Dott. Carlo Luiso s.r.l. Strada Statale APPIA, 211 81043 CAPUA (CE) P.iva 02895260616 (hereinafter, the "Seller") - through its website www.veterfarm.it (hereinafter, the "Site") to the users of the Site (hereinafter, the "Customers" or the "Customer").
These general terms and conditions of sale are intended to refer only and exclusively to customers who qualify as "consumers" pursuant to art. 3, paragraph 1, letter a), of Legislative Decree no. 206 of 6 September 2005, i.e. "natural persons acting for purposes unrelated to any business or professional activity carried out", as well as adults.
All information contained in the site is in Italian. The customer declares that he has read all the aforementioned information and general conditions of sale before placing the order.
Before placing the order for the product, the customer declares that the purchase of said product has no direct relationship with his professional activity, as their purchase is intended for personal use.
The customer also declares that he has the legal capacity to commit himself in accordance with the provisions of these general terms and conditions.

1 - Object

The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in the context of a distance sale of goods offered in the online shop www.veterfarm.it

2 - Territory and coverage of the offer

This version of the general terms and conditions of sale refers exclusively to sales made to consumers domiciled or resident in Italy.

3 - Contractual documents

This contract consists of the following documents:
• these general terms and conditions of sale
• the order confirmation
The photographs illustrating the products on the site do not fall within the contractual scope and are shown for descriptive purposes only.

4 - Order receipt

Any order confirmation signed by the validation click constitutes an irrevocable commitment of the customer which can only be called into question in the cases provided for in this contract in the articles "Right of withdrawal" and "Execution of the order".

5 - Order acceptance

The conclusion of the contract will take place only at the time of confirmation of the order by VETERFARM Dott. Carlo Luiso s.r.l.
The customer will receive an e-mail notification of receipt containing the order confirmation with all the constituent elements of the contract (including products ordered, prices, delivery dates, shipping costs).
VETERFARM Dr. Carlo Luiso s.r.l. reserves the right not to confirm an order for any reason relating in particular to a problem with the supply of products, or a problem with the order received.
VETERFARM Dr. Carlo Luiso s.r.l. cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer. VETERFARM Dr. Carlo Luiso s.r.l. Furthermore, it cannot be held responsible for any damage that may occur to the products after delivery to the carrier in charge of their transport, as well as for delays in delivery attributable to the latter.

6 - Product availability

The offers contained in this site will be valid as long as the products listed remain online and while stocks last.
VETERFARM Dr. Carlo Luiso s.r.l. It also reserves the right to notify the Customer, at the email address associated with his/her profile, of any unavailability of one or more of the products purchased. In the event of the purchase of a product that is no longer available, VETERFARM Dott. Carlo Luiso s.r.l. will refund (on the payment card or Pay Pal account indicated by the same for the purchase or by bank transfer, the details of which are intended to be communicated after registration) of the price and shipping costs incurred by the customer.

7 - Prices - Invoice

Prices are expressed in Euros and include 22% VAT.
The price guaranteed to the buyer is the one published on the site at the time of sending.
The prices of the products are final. They do not include any delivery costs, which will be indicated in the order confirmation. The initial price on which the discount is applied is the official list price provided by the brand.

8 - Payment

The customer who intends to proceed with the purchase of the products must express this desire through a request made directly on the site, in the dedicated section, where, following the procedures indicated therein, he will send his purchase order and make the payment.
Payment of the fee is due from the time of ordering. The customer undertakes to pay the agreed price for the product ordered on the site (price of the products and transport) using the available payment methods.
The customer guarantees VETERFARM Dott. Carlo Luiso s.r.l. that he has any necessary authorizations to use the payment instrument indicated during the order phase.
In the event of non-receipt of payment by VETERFARM Dott. Carlo Luiso s.r.l. , VETERFARM Dott. Carlo Luiso s.r.l. reserves the right to cancel the order. In the case of payment by credit card, VETERFARM Dott. Carlo Luiso s.r.l. reserves the right to request the sending, within 24 hours, of a copy of the identity document proving the actual ownership of the credit card used, it being understood that, in the absence of the requested delivery, VETERFARM Dott. Carlo Luiso s.r.l. may refuse payment and cancel the order.
Payment data will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) Protocol.

9 - Transfer of risks

The transfer of risks to the customer takes place when the products are delivered to the carrier by VETERFARM Dott. Carlo Luiso s.r.l. During the withdrawal period referred to in Article 13, the customer is responsible for the object as custodian. In the event of damage or destruction of the product while in the customer's custody, the customer will suffer all the consequences.

10 - Order execution

The order will be executed within the terms specified on the Site and upon acceptance of the order by VETERFARM Dott. Carlo Luiso s.r.l. and in any case within 30 days following the confirmation of the order, subject to the availability of the ordered product and unless specifically agreed between the parties.
In the event of depletion of stock or unavailability of the ordered product, VETERFARM Dott. Carlo Luiso s.r.l. undertakes to inform the customer as soon as possible and to specify any term of renewed availability.
See Article 6 regarding the availability of products.

11 - Delivery

The geographical area of delivery corresponds to the geographical area of coverage of the offer. Deliveries are made from Monday to Friday.
The products are delivered to the address indicated by the customer. Delivery is intended at street level unless otherwise indicated. The request for delivery to the floor of an order (where available) must be indicated by the customer at the time of final confirmation of the order. Unless otherwise specified at the time of purchase, VETERFARM Dott. Carlo Luiso s.r.l. does not provide the installation service of the products sold.
VETERFARM Dr. Carlo Luiso s.r.l. without prejudice to the provisions of art. 6, undertakes to deliver the products to the address communicated by the customer in the purchase order, through the carrier in charge of transporting them. VETERFARM Dr. Carlo Luiso s.r.l. cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the customer. VETERFARM Dr. Carlo Luiso s.r.l. it cannot also be held responsible for any damage that may occur to the products after delivery to the carrier in charge of transporting them as well as for delays in delivery attributable to the latter.
In the event that the carrier has been chosen by you outside of those proposed at the time of purchase, the risk of damage and loss of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what has been delivered. In this case, any dispute must be made directly by you against the carrier. VETERFARM Dr. Carlo Luiso s.r.l. It delivers throughout Italy. Deliveries in inconvenient postal codes (e.g. Venice Lagoon) may result in changes in the transport rates indicated.
If the customer intends to place a purchase order through the site from abroad, he must communicate a delivery address in Italy. Delivery is made by couriers selected by VETERFARM Dott. Carlo Luiso s.r.l. ; P.O. Boxes are not considered valid addresses for delivery purposes.
The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product, will constitute proof of transport and release of the goods.
Upon delivery, the customer must check the contents, conformity and condition of the product(s). Therefore, upon delivery, VETERFARM Dott. Carlo Luiso s.r.l. recommends that the customer proceed to check the condition of the delivered products before signing the receipt document.

If any anomalies are detected, the customer must refuse delivery of the products or write down his detailed and dated reservations. These reservations must be confirmed to VETERFARM Dott. Carlo Luiso s.r.l. by registered mail with acknowledgement of receipt within three (3) working days following the delivery of the products.

12 - Collection of products in case of absence of the customer

If the recipient is absent during delivery, the carrier will leave a delivery note at the delivery address indicated by the customer. In the event of the absence of the recipient even at the second delivery attempt, the products must be collected at the address and according to the methods indicated by the carrier.
In the event of failure to collect the products within the deadline set by the carrier, the products will be returned to VETERFARM Dott. Carlo Luiso s.r.l. which reserves the right to refund the price of the products, leaving the costs of shipping, storage and return to be borne by the customer.

13- Right of withdrawal

The customer has the right to withdraw from the Contract, without giving reasons, as of receipt of the order confirmation sent by VETERFARM Dott. Carlo Luiso s.r.l. no later than 14 days from receipt of the product at the address indicated for delivery.
The date shown in the shipment tracking is full proof of receipt of the goods.
To exercise the right of withdrawal, the customer is required to inform VETERFARM Dott. Carlo Luiso s.r.l. by means of an explicit statement (e.g. letter sent by post, fax or e-mail to be sent to the address info@veterfarm.it). To this end, the customer may use the standard withdrawal form that the seller will send, but it is not mandatory. The communication must include the details of the addressee, the order number and the date of receipt. To meet the withdrawal deadline, it is sufficient for the customer to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

If the product has already been delivered, the customer is required to return it to VETERFARM Dott. Carlo Luiso s.r.l. without undue delay and in any case within 14 days from the day on which the customer communicated the withdrawal. The product is considered returned when it is delivered to the post office and/or accepting courier. The client is responsible for any decrease in the value of the goods resulting from handling the goods other than that necessary to establish the nature, characteristics and functioning of the goods. If the product has been delivered, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The customer must ship the product properly packaged and packaged; VETERFARM Dr. Carlo Luiso s.r.l. it does not accept damaged returns, but kept in a normal state of preservation, kept with the use of normal diligence. Products damaged by detergents/additives, or products damaged by the customer due to inexperience, will not be replaced or refunded. The customer must insert a copy of the delivery document received inside the packaging box. The risks of transport for the return of the products are fully borne by the customer. The costs of returning the goods to VETERFARM Dott. Carlo Luiso s.r.l. are borne by the customer.
If the customer requests withdrawal from this contract, he will be reimbursed for all payments made to VETERFARM Dott. Carlo Luiso s.r.l. including delivery costs (with the exception of additional costs resulting from the customer's choice of a type of delivery other than the least expensive type of standard delivery offered by VETERFARM Dott. Carlo Luiso s.r.l. without undue delay and no later than 14 days from the day of receipt of the customer's communication about the withdrawal option. Such refunds will be made using the same means of payment that the customer chose for the initial transaction, unless the customer has expressly agreed otherwise; In any event, the customer shall not incur any costs for the delivery of such reimbursement.
The refund will be made within fourteen days from the date on which VETERFARM Dott. Carlo Luiso s.r.l. received the returned product in its warehouses in accordance with the above.

As provided for by Article 59 of the Consumer Code, the right of withdrawal regulated by these conditions of sale does not apply to goods that are tailor-made or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly.

1. The right of withdrawal referred to in Articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to:

a) service contracts after the full performance of the service if the performance has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full performance of the contract by the seller;

b) the supply of goods or services the price of which is linked to fluctuations in the financial market that the seller is unable to control and which may occur during the withdrawal period;

c) the supply of tailor-made or clearly personalized goods;

(d) the supply of goods that are likely to deteriorate or expire rapidly;

e) the supply of sealed goods that do not lend themselves to being returned for reasons of hygiene or related to health protection and have been opened after delivery;

f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, the delivery of which can take place only after thirty days and the actual value of which depends on fluctuations on the market that cannot be controlled by the seller;

h) contracts in which the consumer has specifically requested a visit by the seller for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the seller provides services beyond those specifically requested by the consumer or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such additional services or goods;

(i) the provision of sealed audio or video recordings or sealed computer software that have been opened after delivery;

(l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

(m) contracts concluded at a public auction;

(n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or leisure services where the contract provides for a specific date or period of performance;

(o) the supply of digital content by means of a non-tangible medium if the performance began with the express agreement of the consumer and with his acceptance of the fact that in that case he would lose the right of withdrawal.)

14 - Warranty

In order to guarantee high quality standards, the products are subjected to quality control procedures by VETERFARM Dott. Carlo Luiso s.r.l. before being shipped. However, in the event of an inconvenience, the customer benefits from the legal warranty from the manufacturer for a period of 24 months.
In any case, the products sold benefit from the legal guarantee against hidden defects provided for by articles 1641 et seq. of the Civil Code.
Finally, some products enjoy an extended warranty. In these cases, the terms and duration of the warranty are specified in the warranty certificate delivered with the product. The latter does not cover damage, breakage or malfunction due to failure to comply with the precautions of use.
To activate the warranty, the customer returns the product to VETERFARM Dott. Carlo Luiso s.r.l. at his own expense, attaching the original order receipt.
The product will be replaced with an identical product and sent to the customer at the expense of VETERFARM Dott. Carlo Luiso s.r.l., except in the event of unavailability or discontinuation of the product itself. In the latter case, VETERFARM Dott. Carlo Luiso s.r.l. will refund the price of the product to the customer.

15 - Use of the site

The product descriptions and images on the site correspond to those made available by the suppliers of VETERFARM Dott. Carlo Luiso s.r.l. to VETERFARM Dott. Carlo Luiso s.r.l. itself. The photographs and videos presenting the products accompanying the descriptive information are published on the site for descriptive purposes, taking into account the fact that the quality of the images, including an exact display of the color variants, may depend on software and computer tools used by the customer at the time of connection to the site. VETERFARM Dr. Carlo Luiso s.r.l. does not assume any responsibility for problems caused to the customer by the use of the site and the technologies used as they do not depend on its own will.

16 - Intellectual and industrial property rights

VETERFARM Dr. Carlo Luiso s.r.l. informs you that the Site, as well as all trademarks and distinctive signs used in connection with the sale of the products offered, are protected by the applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any purpose, is prohibited. VETERFARM Dr. Carlo Luiso s.r.l. reserves the right to take legal action to protect these aspects. VETERFARM Dr. Carlo Luiso s.r.l. it does not assume any responsibility for the trademarks and other distinctive signs that appear on the products marketed by it on the site, with respect to which the customer does not acquire any rights following the conclusion of the Contract.

17 - Protection of personal data

VETERFARM Dr. Carlo Luiso s.r.l. is the owner of the personal data collected at the time of registration on the site, as well as those subsequently communicated at the time of purchase by the customer, except for the data relating to the payment procedure for which reference is made to the banking institutions through which the transaction takes place. For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree no. 196/03, please refer to the detailed information already provided at the time of registration on the Site www.veterfarm.it or available on the Privacy page published on our site.

18 - Electronic signature

The "validation click" constitutes an electronic signature.
This electronic signature has the same value between the parties as a handwritten signature.

19 - Entire contract

These general terms and conditions of sale constitute the entirety of the obligations of the parties.
No other general or particular condition communicated by the customer may be included or excluded from these general conditions.

20 - Nullity

Should one or more provisions of these general conditions be considered invalid or declared invalid by application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions shall retain their full force and value.

21 - Communications

For any communication, you can contact VETERFARM Dott. Carlo Luiso s.r.l. at the following addresses:
Strada Statale APPIA, 211 81043 CAPUA (CE) P.iva 02895260616 email: info@veterfarm.it phone: +39 0823 1763228

22 - Applicable Law and Jurisdiction

The sales contract concluded between the Customer and VETERFARM Dott. Carlo Luiso s.r.l. is considered concluded in Italy and governed by Italian law, in particular by the provisions of the Civil Code, by Legislative Decree 185/99 relating to distance contracts, by Legislative Decree 70/2003 relating to contracts concluded electronically, by the Consumer Code and any additions and amendments thereto. For the resolution of all disputes arising from the sales contract between VETERFARM Dott. Carlo Luiso s.r.l. and the Customer, the Judicial Offices of the Court of Santa Maria Capua Vetere will be exclusively competent, except in the case in which the Customer has acted and concluded this contract as a Consumer for purposes unrelated to the business or professional activity carried out. In this case, the Court of the place where the Customer has his/her residence or domicile, if located in the territory of the Italian State, will have exclusive jurisdiction.

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